Last updated: September 2026

This Privacy Policy explains how Water Damage North Carolina ("we," "us," or "our"), operating at 320 Westwood Ave, Charlotte, NC 28203, collects, uses, and protects information submitted through waterdamagenorthcarolina.com (the "Site").

Information We Collect

When you contact us by phone, request an assessment through the Site, or fill out a contact form, we may collect:

• Your name and contact information, including phone number and email address
• Your property address or service location
• Details you provide about the water damage or flood cleanup issue you're experiencing
• Any information you choose to share related to an insurance claim

We do not knowingly collect sensitive personal information beyond what's reasonably necessary to schedule and provide restoration services.

How We Use Your Information

Information you provide is used to:

• Respond to service requests and schedule assessments or restoration work
• Communicate with you about an active or upcoming job
• Prepare documentation for insurance claims, when requested
• Improve our service and respond to general inquiries

We do not sell your personal information to third parties.

Sharing of Information

Information may be shared with:

• Insurance adjusters or carriers, when you've authorized us to assist with a claim
• Subcontractors or technicians directly involved in performing services for you
• Service providers who help us operate the Site or manage scheduling, under confidentiality obligations consistent with this policy

We do not share your information for third-party marketing purposes without your consent.

Cookies and Website Data

The Site may use standard analytics tools to understand general visitor traffic, such as which pages are viewed and how visitors reach the Site. This information is generally aggregated and not used to identify you individually.

Data Security

We take reasonable steps to protect information submitted through the Site and during service calls, but no method of storage or transmission is completely secure. We cannot guarantee absolute security of any information you provide.

Your Choices

You may contact us at any time to ask what information we hold about you, to request corrections, or to ask that we delete information that isn't needed for an active or recently completed job.

Changes to This Policy

This policy may be updated periodically. The date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted means you accept the updated policy.

Contact Us

Questions about this Privacy Policy can be directed to:

Water Damage North Carolina 320 Westwood Ave, Charlotte, NC 28203 Phone: +1 (855) 951-5633

This page is a general privacy policy template and should be reviewed by a qualified attorney before publishing, to confirm it meets all applicable North Carolina and South Carolina requirements for your specific business.