Last updated: September 2026
These Terms and Conditions ("Terms") govern your use of waterdamagenorthcarolina.com (the "Site") and the water damage restoration and flood cleanup services provided by Water Damage North Carolina, located at 320 Westwood Ave, Charlotte, NC 28203 ("we," "us," or "our"). By using the Site or requesting services, you agree to these Terms.
Services Described
The Site describes water damage restoration and flood cleanup services available in Charlotte, North Carolina and the surrounding metro area, including specific towns in North Carolina and South Carolina listed on the Site. Descriptions of services are general in nature. The specific scope of work for your property is determined only after an on-site assessment.
No Guarantee of Availability
While we aim to respond to service requests as quickly as possible, response times are not guaranteed and may vary based on demand, weather events, and location. Nothing on the Site should be interpreted as a guaranteed response time for any specific request.
Estimates and Pricing
All pricing is provided as a written estimate following an on-site assessment. The Site does not publish fixed prices, as the cost of restoration work depends on the extent of damage, materials affected, and scope of work required for each property. Any estimate provided is specific to the property assessed and is not transferable to other properties or situations.
Insurance Assistance
We may assist with documentation for insurance claims at your request, including photographs and moisture readings. We are not insurance adjusters, do not represent your insurance carrier, and cannot guarantee the outcome of any insurance claim. Coverage decisions are made solely by your insurance provider based on your policy terms.
Customer Responsibilities
To help ensure safe and effective service, customers are responsible for:
- Providing safe and reasonable access to the property
- Disclosing known hazards, such as prior structural issues or the presence of pets
- Reviewing and approving the written scope of work before work begins
- Communicating promptly about any billing or insurance questions
Limitation of Liability
To the extent permitted by law, Water Damage North Carolina is not liable for indirect, incidental, or consequential damages arising from services provided or from use of the Site. This does not limit liability for damages caused by our own negligence in performing contracted work, which is addressed separately in the written service agreement provided at the time of assessment.
Workmanship Warranty
Workmanship on completed restoration and repair work is backed by a warranty as described in your written service agreement. Specific warranty terms, including duration and coverage, are provided in writing at the time work is completed.
Intellectual Property
Content on the Site, including text, images, and design elements, is the property of Water Damage North Carolina and may not be copied or reproduced without permission.
Changes to These Terms
These Terms may be updated periodically. The date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles, for services performed in North Carolina. Services performed in South Carolina are additionally subject to applicable South Carolina law.
Contact Us
Questions about these Terms can be directed to:
Water Damage North Carolina 320 Westwood Ave, Charlotte, NC 28203 Phone: +1 (213) 733-9952
This page is a general terms and conditions template and should be reviewed by a qualified attorney before publishing, to confirm it meets all applicable North Carolina and South Carolina requirements for your specific business and licensing.